Ohio Department of Rehabilitation and Correction Principles and Goals of QStP

The ongoing goal of QStP is to meet and exceed customer needs and expectations.

Principles

• Sustained improvement efforts require a full partnership between unions and management.
• Continuous improvement requires continuous learning.
• Most fundamental lasting changes are accomplished by implementing many small improvements over time. Quality is an evolutionary process. It is not a quick fix.
• Teams of employees are supported by management to examine and improve how work is done. The role of the supervisor is to develop people and remove barriers to productivity.
• Specific problem-solving tools are used to analyze work processes so that plans are based on relevant data and decisions are based on facts rather than feelings.
• A structured problem-solving process is used to focus efforts on improving systems rather than on finding blame for poor results.
• Because quality can only be defined by the customer, improvements must be based on customer needs. Customers can be both external, the users of government's products and services; and internal, the people within government who rely on their co-workers to do jobs and serve the public.